Effective Date: 01/01/2025

Last Updated: 01/01/2025

This Privacy Policy explains how “House of Reservations” collects, uses, discloses, and safeguards your information when you visit our website or make a booking. By using our services, you agree to the terms outlined in this Privacy Policy. If you have any questions, please contact us at admin@houseofreservations.com.

1. What Information Do We Collect?

We may collect the following types of Personal Information from you:

Personal Details: Name, gender, address, phone number, email address, date of birth, and nationality.
Travel Preferences: Travel objectives, preferences, plans, and any special requests.
Payment Information: Details like credit card numbers, billing address, and authentication codes (securely transmitted to payment processors and not stored by us).
Website Usage Data: IP addresses, browser type, device information, geographical location, pages visited, time spent on pages, and cookies.

We do not collect sensitive information unless legally required or explicitly consented to by you.

2. How Do We Collect Information?

We collect Personal Information through the following methods:

When you make a booking or inquiry on our website.
When you subscribe to newsletters or promotional communications.
When you contact us via email, live chat, or phone.
Through cookies, tracking pixels, and similar technologies when you browse our website.
From third-party service providers like Google Analytics and payment processors.

If you provide Personal Information about others (e.g., travel companions), you confirm that they consent to their data being shared with us.

3. How Do We Use Your Information?

We use your information to:

Facilitate your bookings and payment processing.
Communicate with you about your booking and travel plans.
Improve our website and services through analytics.
Send promotional materials or newsletters (if opted-in).
Comply with legal obligations and prevent fraud.
Customize and enhance your user experience.

4. Use of Cookies

What Are Cookies?

Cookies are small text files stored on your device to improve website functionality, enhance user experience, and analyze website performance.

Types of Cookies We Use:

Essential Cookies: Ensure website functionality (e.g., user login, secure checkout).
Performance Cookies: Track website usage for analytics and improvements.
Marketing Cookies: Deliver personalized advertisements and track campaign effectiveness.
Preference Cookies: Store language preferences and other settings for future visits.

You can manage or disable cookies through your browser settings.

5. How Do We Protect Your Data?

We employ physical, electronic, and administrative measures to safeguard your Personal Information. While we strive to use secure methods for data transmission and storage, no system is 100% secure. Please exercise caution when sharing sensitive information.

6. Sharing of Data

We may share your information with:

Service Providers: Payment processors, analytics services (e.g., Google Analytics), and other third-party providers.
Business Partners: Companies offering travel-related services (e.g., tours, car rentals).
Legal Authorities: To comply with legal obligations or respond to lawful requests.
Advertising Partners: For personalized marketing campaigns.

We do not sell your Personal Information.

7. User Rights

Depending on your location, you may have the following rights:

Access: Request a copy of your data.
Correction: Update or correct your data.
Deletion: Request deletion of your data.
Opt-Out: Unsubscribe from marketing communications.
Data Portability: Obtain a portable copy of your data.

To exercise your rights, contact us at admin@houseofreservations.com.

8. Data Transfers

Your data may be processed outside your jurisdiction, where data protection laws may differ. By providing your information, you consent to such transfers. We ensure adequate security measures are in place to protect your data.

9. Third-Party Services

We use third-party services like Google Analytics and Facebook for analytics, remarketing, and advertising. These services may collect data as governed by their privacy policies:

• Google Privacy Policy

• Facebook Privacy Policy

You can opt out of these services using tools like the Google Analytics Opt-Out Browser Add-On.

10. Payments

We use secure third-party payment processors. Payment details are transmitted securely and are not stored by us. Our processors adhere to PCI-DSS standards to ensure safe handling of payment information.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with a revised “Last Updated” date. We encourage you to review this Privacy Policy periodically.

12. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us at:

House of Reservations
admin@houseofreservations.com

+62 821-4790-9060

Privacy & Policy