Frequently Asked Questions

Simply browse our collection of luxury villas in Bali, select your dates, and complete the secure checkout. You can book villas in Bali directly through our website 24/7, or contact our reservations team for personalized assistance with finding the perfect private pool villa.

We have luxury villas throughout Bali including popular areas like Seminyak, Canggu, Uluwatu, Ubud, Sanur, Nusa Dua, Jimbaran, and Denpasar. Each location offers unique experiences - from beachfront villas in Seminyak to jungle retreats in Ubud and clifftop properties in Uluwatu.

Daily rentals are perfect for vacations (minimum 2 nights) with flexible booking and full hotel-like services. Monthly rentals (30+ days) offer significant discounts and are ideal for digital nomads, long-term travelers, or those exploring Bali for extended periods. Monthly rentals typically include utilities and weekly housekeeping.

We accept payments in multiple currencies including IDR (Indonesian Rupiah), USD (US Dollar), EUR (Euro), GBP (British Pound), AUD (Australian Dollar), and SGD (Singapore Dollar). Our website displays real-time currency conversion, and you can pay securely via our payment gateway using credit/debit cards.

Most of our villas include: private swimming pool, WiFi, air conditioning, fully equipped kitchen, housekeeping service, fresh linens and towels, toiletries, and 24/7 concierge support. Specific amenities vary by property - check each villa listing for complete details.

Most villas offer free cancellation up to 14 days before check-in. Cancellations made within 14 days are typically non-refundable. Cancellation terms may vary by property, so we recommend checking the individual villa listing before booking.

Yes! We can arrange airport pickup, drop-off, and transportation throughout your stay. Our concierge team can organize private drivers, car rentals, or scooter rentals based on your preferences. Contact us after booking to arrange transportation.

Absolutely! Many of our villas are family-friendly with features like fenced pools, multiple bedrooms, cribs/high chairs (upon request), and spacious living areas. Filter our listings for "family-friendly" properties or contact us for personalized recommendations based on your family size and children's ages.

Standard check-in time is 3:00 PM and check-out is 12:00 PM (noon). Early check-in or late check-out may be available upon request and subject to availability. Please contact us at least 24 hours in advance to arrange alternative timing.

We accept all major credit cards (Visa, Mastercard, American Express) and debit cards through our secure Stripe payment gateway. For monthly rentals, bank transfers may be available. Full payment is required at the time of booking.

Yes, booking modifications are possible subject to availability and the villa's modification policy. Contact us as soon as possible if you need to change your dates. Changes made within 14 days of check-in may incur fees.

We provide comprehensive villa management including guest booking management, 24/7 concierge, housekeeping and maintenance, marketing on major platforms, professional photography, guest communication, check-in/out coordination, and financial reporting. We handle everything so villa owners can enjoy passive income.

Our commission structure varies based on the services package selected and property location. Typically ranges from 15-25% of booking revenue. Contact our property management team for a customized quote based on your villa and requirements.

We list your villa on our website, major booking platforms (Airbnb, Booking.com), and promote through social media, email marketing, and SEO. We create professional listings with high-quality photography, detailed descriptions, and competitive pricing strategies to maximize bookings.